These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Locklear Media LLC DBA TigerReply ("TigerReply," "we," "us," or "our"), concerning your access to and use of the tigerreply.com website and its subdomains, as well as any media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the "Site" or "Platform").
Agreement to Terms
By accessing the Site, you confirm that you have read, understood, and agree to be bound by all of these Terms of Use. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Site and you must discontinue use immediately.
Accessing the Site in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms. We reserve the right to change these Terms at any time by posting the revised version on this website. By continuing to use the Site after any such changes, you accept the updated Terms.
Intellectual Property Rights
Our License to You
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright, trademark, and other intellectual property laws.
Permission is granted to temporarily download one copy of the materials on this Site for personal, non-commercial transitory viewing only. Under this license, you may not:
- Modify or copy the materials
- Use the materials for any commercial purpose or public display
- Attempt to reverse engineer any software contained on the Site
- Remove any copyright or other proprietary notations from the materials
- Transfer the materials to another person or "mirror" the materials on any other server
- Reproduce, republish, upload, post, transmit, translate, sell, or create derivative works from any Site content without our written authorization
This license terminates automatically upon any violation of these restrictions. Upon termination, you must destroy any downloaded materials in your possession, whether printed or electronic.
Your License to Us
By posting or submitting any material to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained all necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.
User Representations
By using the Site, you represent and warrant that:
- All registration information you submit will be true, accurate, current, and complete;
- You will maintain the accuracy of such information and promptly update it as necessary;
- You have the legal capacity to enter into these Terms of Use and agree to comply with them;
- You are at least 18 years of age;
- You will not access the Site through automated or non-human means, unless expressly authorized by us; and
- Your use of the Site does not violate any applicable law or regulation.
SMS Messaging Terms & Compliance
This messaging program sends appointment confirmations, scheduling reminders, service updates, customer support communications, and responses to inquiries. Messages are sent only to customers who have explicitly opted in via web forms with a dedicated SMS consent checkbox.
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Consent to receive SMS messages is never a condition of purchase.
Opt-Out
Text STOP at any time to cancel. We will send a final confirmation, after which no further messages will be sent unless you re-opt in.
Rejoining
To rejoin after opting out, sign up again or text START to the same number.
Help & Support
Reply HELP for assistance, or contact us directly at support@tigerreply.com.
Message & Data Rates
Message and data rates may apply. Message frequency varies based on your service usage and interaction with our business. Contact your wireless provider for questions about your plan.
Carrier Liability
Carriers (including AT&T, T-Mobile, Verizon, Sprint, and all regional carriers) are not liable for delayed or undelivered messages. Our SMS program supports all major U.S. wireless carriers.
AI-Powered Voice Communications
TigerReply uses AI-powered voice technology to conduct automated outbound calls for purposes including appointment reminders, follow-ups, service updates, and customer support.
Disclosure
- All AI voice calls will be identified as automated/AI-generated at the start of the call
- You will be informed of your right to speak with a human representative at any time
- We obtain appropriate consent prior to initiating AI voice communications where required by applicable law
- AI voice calls are subject to all applicable federal and state telemarketing and robocall regulations, including the TCPA
Your Rights Regarding AI Voice Calls
- You may opt out of AI voice communications at any time by contacting us at support@tigerreply.com
- You may request to speak with a human representative during any AI voice interaction
- Opting out of AI voice calls will not affect your ability to receive other services
Prohibited Activities
You may not access or use the Site for any purpose other than that for which we make the Site available. As a user, you agree not to:
- Use the Platform to send unsolicited communications (spam) or contact individuals who have not opted in
- Systematically retrieve data or content from the Site to create or compile a database or directory without written permission
- Circumvent, disable, or otherwise interfere with security-related features of the Site
- Use any automated means (bots, scrapers, spiders) to access or interact with the Site
- Impersonate another user or person, or use another user's account
- Upload or transmit viruses or any other malicious code
- Use the Site in any manner that could disable, overburden, damage, or impair it
- Use the Platform in violation of any applicable law, regulation, or these Terms
- Use the Site to harass, abuse, or harm another person
- Use the Site for any purpose other than that for which it is made available, unless specifically endorsed or approved by us
Earnings Disclaimer
TigerReply is a software platform designed to help home service businesses automate lead follow-up, manage communications, and book appointments. Any results, income figures, or business outcomes referenced on this Site — including in testimonials, case studies, or marketing materials — represent individual experiences and are not typical or guaranteed.
Your results will depend on numerous factors entirely outside our control, including but not limited to: the nature and size of your business, your industry and local market, the quality of your service, your advertising spend and strategy, your ability to follow up on leads, your team, and general economic conditions.
We make no representation that you will achieve any specific result by using our Platform. You assume full responsibility for your own business decisions and outcomes. Nothing on this Site should be construed as professional business, legal, financial, or investment advice.
Platform Use & Release of Liability
By accessing and using the TigerReply Platform, you expressly acknowledge and agree that:
- You are solely responsible for how you use the Platform, including all communications sent through it, all automations configured by you or on your behalf, and all interactions with your customers, leads, and contacts.
- You are solely responsible for ensuring your use of the Platform complies with all applicable laws and regulations, including but not limited to the TCPA, CAN-SPAM Act, state telemarketing laws, and any industry-specific regulations.
- You release, discharge, and hold harmless Locklear Media LLC DBA TigerReply, its members, managers, officers, employees, contractors, agents, licensors, and affiliates (collectively, "Released Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses of any kind arising from or related to your use of the Platform, including any claims by third parties arising from communications sent through your account.
- You indemnify the Released Parties against any regulatory fines, penalties, or enforcement actions resulting from your failure to comply with applicable laws in your use of the Platform.
- TigerReply provides the Platform as a tool; it does not monitor, review, or approve the specific messages, automations, or campaigns you run through your account. You bear full legal and operational responsibility for all activity under your account.
Disclaimers
All materials on the Site are provided "as is" without warranties of any kind, either express or implied. To the fullest extent permissible under applicable law, TigerReply disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
TigerReply does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. TigerReply does not make any representations concerning the accuracy or reliability of the materials on this Site or on any sites linked to this Site.
Throughout the Site, we may provide links to third-party websites. Our linking to such sites does not imply endorsement or sponsorship of those sites or the information, products, or services offered on or through them.
You agree to indemnify and hold harmless TigerReply, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall TigerReply or its suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising out of or in connection with your use of, or inability to use, the Site or Platform — even if TigerReply has been advised of the possibility of such damages.
In no event shall TigerReply's total aggregate liability to you for all claims arising from or relating to these Terms or your use of the Platform exceed the greater of (a) the total fees paid by you to TigerReply in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars ($100.00).
Some jurisdictions do not allow limitations on implied warranties or liability for incidental damages; these limitations may not apply to you in those jurisdictions.
Registration & Passwords
To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during registration and to maintain the confidentiality of your login credentials at all times.
You are responsible for all activities conducted under your account. If you suspect unauthorized use of your account, notify us immediately at support@tigerreply.com. We are not liable for any loss or damage arising from your failure to comply with this obligation.
Third-Party Links & Sites
TigerReply has not reviewed all sites linked to this website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by TigerReply of the linked site. Use of any linked website is at the user's own risk.
Termination
We reserve the right to terminate or suspend your access to the Site and Platform, without prior notice, if we determine that you have violated these Terms, engaged in conduct we deem inappropriate or unlawful, or for any other reason at our sole discretion. Upon termination, you must cease all use of the Site and any content obtained from it. Provisions that by their nature should survive termination — including intellectual property, disclaimer, indemnification, limitation of liability, and governing law sections — shall survive.
Changes to These Terms
TigerReply may revise these Terms at any time without prior notice. The latest version will always be available on our website with an updated "Last Updated" date. By continuing to use this Site after changes are posted, you agree to be bound by the current version of these Terms and Conditions.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in Arizona. You waive any right to a jury trial and agree that any claims must be brought in your individual capacity, not as a plaintiff or class member in any purported class action.
Contact Us
To resolve a complaint regarding the Site, receive further information regarding use of the Site, or for any questions about these Terms of Use, please contact us:
By using our website and services — including SMS, email, phone, and AI voice communications — you consent to these Terms of Use.